Terms of Service

These terms

These terms govern use of the Centerview Health website and software (the “Service”). By using the Service you agree to them. Where a practice has a signed agreement with us — including a business associate agreement — that agreement controls if anything here conflicts with it.

The Service

Centerview provides software that medical practices use to run their operations, including handling incoming documents, telephone calls, appointments, and patient follow-up. Which features are available depends on the practice's agreement with us.

Accounts

Accounts are issued to staff authorized by the practice. You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe an account has been used without authorization.

Messages to clinic staff

When a member of clinic staff gives us a mobile number, or a practice provides one on their behalf, that number is used to send operational messages about work needing attention and to answer questions sent to us. These messages are transactional. We do not send marketing messages.

• Frequency varies with the practice's activity; there is no fixed number of messages per week.
• Reply STOP to any message to stop receiving them. Reply HELP for help.
• Message and data rates may apply.
• Mobile carriers are not liable for delayed or undelivered messages.
• Mobile numbers are not sold or rented, and are not shared with third parties for their own marketing. See our Privacy Policy.

Acceptable use

You agree not to use the Service to:

• break the law, or infringe anyone's rights;
• access information belonging to a practice you are not authorized to act for;
• interfere with the Service's operation, probe its security, or attempt to gain unauthorized access to it;
• resell or provide access to the Service to anyone outside the practice's authorized staff.

Practice data

Information a practice puts into the Service, and information we generate for that practice, belongs to the practice. We process it to provide the Service and as the practice's agreement with us permits. We do not sell it.

Availability

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. We may change, suspend, or discontinue features, and will give practices reasonable notice of material changes affecting them.

Disclaimers

The Service supports a practice's operations. It does not provide medical advice and is not a substitute for the professional judgment of clinicians or staff. Except as expressly stated in a signed agreement, the Service is provided “as is” without warranties of any kind, to the extent the law allows.

Limitation of liability

To the extent the law allows, Centerview is not liable for indirect, incidental, or consequential damages, and our total liability arising out of the Service is limited to the fees paid for it in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Term and termination

These terms apply while you use the Service. We may suspend or terminate access for breach of these terms or where required by law. A practice's signed agreement governs termination of its subscription and what happens to its data afterwards.

Changes

We may update these terms and will revise the effective date above. Continued use after a change means you accept the updated terms.

Governing law

These terms are governed by the laws applicable at Centerview Health's principal place of business, without regard to conflict-of-laws rules, unless a signed agreement specifies otherwise.

Contact

Questions about these terms: thomas@centerviewhealth.org